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Job Title:  Sales Associate
Reports To:  Store Manager
Supervises:  None

Purpose of Position:

A Sales Associates job consists of assisting customers in their decision to purchase their products and facilitating transactions. Sales Associates tasks include making sure that all customers are attended to and their needs are met. They sell products and services, describe them to customers, explaining how to use or take them based on manufacturer recommendation. They offer general advice, technical assistance and guidance within the guidelines established by the FDA and US Government. They can also be required to promote products, help to arrange and display them in the store. Their job is to make sure that customers find what they are actually looking for and in doing so, they must describe the features and benefits of the product they are selling, understand technical information about what they are selling and relay it in full to others. Besides selling products or services, Sales Associates may also do financial transactions as part of their interactions with customers. They receive payments in different forms from customers, bag or package their purchases and even operate cash registers. Some of them may need to help in stocking merchandise in racks or shelves, create or place price tags, prepare displays, take stock inventory, prepare product transfers and ensure product rotation and pull close or out dated product.  New Sales Associates may be trained by another Sales Associate who has more experience. They have to be neat in appearance, possessing strong interpersonal and communication skills. They should be patient and show empathy to customers in sensitive circumstances. They should be able to analyze the situation and understand technical information about what they are selling and relay it in full to others.

Tasks and Responsibilities, in addition:

  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining outstanding standards, solid product knowledge and all other aspects of customer service.

  • Maintain an awareness of all promotions and advertisements.

  • Coordinate customer requests.

  • Maintain orderly appearance of retail area.

  • Any other tasks as assigned by any manager.

 

Skills and Competencies:

  • Ability to process information/merchandise through register system

  • Ability to communicate with associates and customers

  • Ability to read, count, and write to accurately complete all documentation

  • Ability to operate all equipment necessary to perform the job

 

Requirements:

  • Physical ability to stand for extended periods and to move and handle boxes of merchandise and fixtures throughout the store, which entails lifting, and perform all functions as set forth above

  • Have extensive experience with and knowledge of Natural Health products

  • Ability to understand and communicate technical information in a clear and concise manner

  • Stay abreast of any new information and/or product knowledge

  • Ability to work varied hours/days, as needed.

 

Knowledge, Skills and Abilities:

  • Knowledge of basic arithmetic.

  • Knowledge of merchandise locations, product purpose and usage.

  • Skill in handling and counting cash. 

  • Skill in communications with public.

 

Minimum Qualifications:

  • At least three (3) years of selling natural products